The Health Dimension Mall


HELP DESK

How to Use the Shopping Mall
General Shopping Mall Policies
Return Policy
Shipping

Contacting Customer Service
Help Us Meet Your Needs
Security
Feedback

*
How to Use the Shopping Mall
The The Health Dimension Mall is designed to allow you to easily find and order the products that you are interested in. To help you, below is a list of each of the sections you see on the left, and a short description of what you can do in each section.

Shopping Mall Front
This is the entrance to the The Health Dimension Mall. It contains links to all the other sections, and features a product that we think you might be interested in.

Login
To place an order from the The Health Dimension Mall you need to create an account. In the Login section you can create a new account if you don't already have one, and if you do you can login so that the Shopping Mall can associate your purchases with your account.

Hot Products
This section shows a list of products that are currently featured as specials. They might be products that are new to the Shopping Mall, or products you may not have seen yet. This list changes frequently, so check back often.

Browse
Here you can browse through the different sections of the catalog to find the product that's right for you.

Search
If you can't find what you want by browsing, you can search the Shopping Mall catalog by keyword and/or product category.

Shopping Cart
Your shopping cart shows you a list of all the products that you've collected, and is where you go when you're ready to submit an order. You can also change your shipping and billing addresses on this page.

Help
This is the page you are looking at now. It provides information on how to use the Shopping Mall, as well as the outlining the Shopping Mall's policies and telling you how to contact us.

Back to the top of the page.

*
General Shopping Mall Policies
The The Health Dimension Mall is operated by the The Health Dimension, Inc.on its Shopping Center Web site. We encourage you to visit regularly as we expand our offerings.

Payment methods
The Health Dimension Mall currently accepts payment for orders using Visa, MasterCard, Discover, or American Express. You may also submit your payment information on-line or by phone, fax, or mail.

All transfer of your personal information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol. This allows your Web browser to encode any data it sends to our server, so that even if your information was intercepted by someone as it traveled across the Internet they wouldn't be able to read it.

For more information on why SSL is a safe way to send sensitive information please read Netscape's How SSL Works and our security information.

Sales Tax
The Health Dimension, Inc. collects sales tax from purchasers who reside in California, Maryland, Ohio, Washington D.C., and Canada.

Back to the top of the page.

*
Return Policy
We want you to be satisfied with your purchase. If you have a question about your order or wish to return a product, please contact our customer service representatives.Assistance by phone is available Monday through Friday (except holidays) during business hours (9:30am to 5:00pm Eastern Time):

Phone: 301-571-2388 Fax: 301-897-8050
E-mail: healthdimension@yahoo.com

Back to the top of the page.

*
Shipping
Shipping charges are based on the total dollar amount of the order. Products delivered in the United States are shipped via UPS Ground Service and cannot be shipped to P.O. Boxes. Please use a valid street address. Products delivered to Canada are sent by Cantrak; please allow 2-4 weeks for delivery. Products to delivered to all other locations will be sent via Airmail; please allow 2-6 weeks for delivery. All products are available with rush shipping, for an additional cost of $25 (for U.S. Addresses Only). Rushed orders, received before 12 noon EST Monday through Friday (except holidays), will be delivered within three (3) business days.

The following is the rate table for figuring out what shipping charge will be applied to your order:

Order Total US Orders Canadian
Orders
Other Int'l.
Orders
Up to $20.00 $4.15 $6.00 $10.00
$20.01-$30.00 $5.05 $7.50 $14.00
$30.01-$45.00 $6.25 $9.25 $17.00
$45.01-$60.00 $7.40 $11.00 $20.00
$60.01-$80.00 $8.46 $12.50 $24.00
$80.01-$100.00 $9.54 $14.00 $28.00
Over $100 $11.19 $17.50 $32.00

Back to the top of the page.

*
Contacting Customer Service
We offer three options for contacting our The Health Dimension Mall Customer Service representatives. Assistance by phone is available Monday through Friday (except holidays) during business hours (8:30am to 5:00pm Eastern Time):

Phone: 301-571-2388 Fax: 301-897-8050
E-mail: healthdimension@yahoo.com

Back to the top of the page.

*
Help Us Meet Your Needs
Have a suggestion for a new product you'd like to see? Contact us at healthdimension@yahoo.com. We want to hear from you!

Back to the top of the page.

*
Security

The The Health Dimension Mall allows you to pay for purchases online by using your MasterCard, Visa, Discover, and American Express credit cards. Because some customers have concerns about providing their credit card numbers over the Internet, we have provided some answers to common questions.

Is it safe to provide my credit card account numbers over the Internet?

We believe that it is safe to provide your credit card account number over the Internet; if we didn’t, we wouldn’t offer this payment option. All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol. This allows your Web browser to encode any data it sends to our server, so that even if your information were intercepted by someone as it traveled across the Internet they wouldn't be able to read it. For more technical information on why SSL is a safe way to send sensitive information, please read Netscape's How SSL Works

I think that’s okay, but I’m still not 100% convinced.

We feel so strongly that we will guarantee your online purchase. So don’t be concerned about shopping on the Internet. Our Safe Shopping Guarantee has you covered. Here’s how it works.

In the unlikely event that unauthorized use of your credit card occurs, follow the reporting procedures that your credit card provider has set up and contact us immediately by phone (301-571-2388), fax (301-897-8050), or e-mail. Most credit card companies cover all charges that result from unauthorized use of your credit card, or they may limit your liability to $50.00 US ( the maximum liability allowed under the Fair Credit Billing Act. For more information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site).

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from the The Health Dimension Mall while you are using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00 US. Purchasing from The Health DImension Mall on the Internet is now risk free!

How do I know if a Web site is secure?

When you buy something on the Internet, look for three things:

  • All data you transmit is strongly encrypted.
  • The site you're doing business with is the site you think it is.
  • The site you're doing business with processes your credit card information in a safe and responsible manner.

SSL (Secure Sockets Layer), the industry-standard security protocol that the ChemCenter site uses to communicate with secure browsers like Netscape and Internet Explorer, takes care of the first two items. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. If you are not sure whether your browser supports secure transactions, don’t worry. If it doesn’t, you won’t be able to complete the transaction. You should also look for a visual image that indicates a secure site (see below).

Once your order is received at The Health Dimension Mall, we take care to keep your information confidential in the same ways that we as consumers want our information secured.

Advertising Help Desk Home Search More Products Shopper Directory Shopping Cart Your Account

ORDER NOW!

The Health Dimension, Inc.
Tel: (301) 571-2388 Fax: (301) 897-8050
Email:healthdimension@yahoo.com Home Page: http://www.healthdimension.com


Copyright 1994-2009 The Health Dimension, Inc. All Rights Reserved.